Privacy Policy

Midas Markets Pty Ltd (ACN 666 714 227) is bound by the Privacy Act 1988 ('the Privacy Act'), including the Australian Privacy Principles ('APPs'), and recognises the importance of ensuring the confidentiality and security of your personal information. To the extent that it is necessary to do so, Midas Markets also complies with the requirements of the EU General Data Protection Regulation ('GDPR') as adopted by EU Member States.

We may collect and hold a range of personal information about you to provide you with our services, including and not limited to: name, address, phone numbers, email addresses, occupation, bank account details, driver's licence details, financial information including details of your investments, your insurance policies, estate planning strategies, taxation information, health information.

We generally collect personal information directly from you. For example, personal information will be collected through our application processes, forms and other interactions with you in the course of providing you with our products and services, including when you visit our website, call us or send us correspondence. We may also collect personal information about you from a third party, such as electronic verification services, referrers and marketing agencies.

We may receive unsolicited personal information about you. We destroy or de-identify all unsolicited personal information we receive, unless it is relevant to our purposes for collecting personal information. We may retain additional information we receive about you if it is combined with other information we are required or entitled to collect.

We collect personal information when we receive completed online generated forms from our website www.midasmarkets.com.au. We may also use third parties to analyse traffic at that website, which may involve the use of cookies. Information collected through such analysis is anonymous. To use our website, you must consent to our use of cookies.

We may use and disclose the information we collect about you for the following purposes: provide you with our products and services, review and meet your ongoing needs, provide you with information we believe may be relevant or of interest to you, let you know about other products or services we offer, consider any concerns or complaints you may have, comply with relevant laws, regulations and other legal obligations.

We may disclose personal information to: a related entity of Midas Markets, an agent, contractor or service provider we engage to carry out our functions and activities, such as our lawyers, accountants, debt collectors or other advisers, organisations involved in a transfer or sale of all or part of our assets or business, organisations involved in managing payments, including payment merchants and other financial institutions such as banks, regulatory bodies, government agencies, law enforcement bodies and courts.

We recognise the importance of securing the personal information of our customers. We will take steps to ensure your personal information is protected from misuse, interference or loss, and unauthorised access, modification or disclosure. Such steps include technical and organisational measures. Your personal information is generally stored in our computer database. Any paper files are stored in secure areas.

We may only use personal information we collect from you for the purposes of direct marketing without your consent if: the personal information does not include sensitive information; and you would reasonably expect us to use or disclose the information for the purpose of direct marketing; and we provide a simple way of opting out of direct marketing; and you have not requested to opt out of receiving direct marketing from us.

We are committed to ensuring that the personal information we collect, use and disclose is relevant, accurate, complete and up-to-date. We encourage you to contact us to update any personal information we hold about you. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction.

Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information that we hold about you by contacting the Midas Markets Privacy Officer. We will provide access within 30 calendar days of the individual's request. If we refuse to provide the information, we will provide reasons for the refusal. We will require identity verification and specification of what information is required.

We have an effective complaints handling process in place to manage privacy risks and issues. You can make a complaint to us about the treatment or handling of your personal information by lodging a complaint with the Privacy Officer. If you are not satisfied with our response to your complaint, you can also refer your complaint to the Office of the Australian Information Commissioner by telephoning 1300 363 992, writing to Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001.

This Privacy Policy contains information about how: you may access the personal information we hold about you; you may seek the correction of your personal information; you may ask us to provide an alternative means of identity verification for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth); you may complain about a breach of the Privacy Act, including the APPs; and we will deal with a privacy complaint.